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Thursday, May 23, 2024
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Air Montenegro enhances passenger services and expands partnerships

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Air Montenegro is embarking on its next phase of development, which includes the introduction of online passenger check-in, ticket options without baggage, the ability to purchase tickets for connecting flights, and agreements for codeshare flights with other airlines.

“We’ve recently laid down strong foundations for enhancing our services further. We’re currently in the process of implementing a new reservation system, allowing us to establish connections with other airlines. This will offer our passengers a wider range of destinations. Additionally, passengers will soon have access to online check-in, frequent flyer programs, and we’re also setting up a call center to enhance customer service,” explained Air Montenegro’s CEO, Mark Anžur.

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The company is also focusing on improving its in-flight services and has introduced a new snack option – fig-filled gingerbread.

“We’re committed to elevating the flight experience with better catering,” Anžur added.

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In the first quarter of this year, Air Montenegro transported around 54,500 passengers, about 2,500 fewer than the same period last year. This decline is attributed to reduced demand for the Podgorica – Istanbul route following the entry of Pegasus Airlines. However, the Turkish carrier will soon discontinue flights between the two cities.

Air Montenegro expects to achieve a profit of approximately EUR 240,000 in the next three months. The company forecasts a 35% increase in passenger numbers this year, reaching 650,000. Recently, the carrier launched a new route between Tivat and Izmir, along with three additional new routes planned for this summer.

The Montenegrin national airline also aims to finalize codeshare agreements with other carriers, facilitated by the transition to the new reservation system.

“The new reservation system will enable us to establish codeshare agreements. We’ll be able to sell tickets from Montenegro to New York through Turkish Airlines once we sign a codeshare agreement with them, or through Lufthansa,” stated Tihomir Dragaš, Chairman of the Board of Directors of Air Montenegro.

At the end of last year, Air Serbia expressed optimism about signing a joint codeshare agreement with its Montenegrin competitor.

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